Privacy Policy
1. Who we are
Petrus connect is a business management platform for construction and design companies, operated by Ivens Studio, based in Mexico ("we", "us"). This policy explains how we handle personal information on our website (petrusconnect.com), in the Petrus connect platform (app.petrusconnect.com) and in the Petrus connect WhatsApp assistant. Questions or requests: cristian.martinez@ivens-studio.com.
2. Information we collect
- Demo requests on our website: name, company, email, phone or WhatsApp number, country, business type, team size and the message you choose to write.
- Platform accounts: name, work email, role, company and the settings of each user invited by their company.
- Content your company stores in the platform: for example projects, jobs, budgets, expenses and receipts, tasks, calendars, chat messages, drawings, files and client records.
- WhatsApp assistant: the phone number a user links on their own, the WhatsApp profile name and the messages, voice notes, photos and documents they send to the assistant.
- Technical data: basic logs (such as IP address, browser and time of access) needed to run, secure and troubleshoot the service. Our website stores only your language preference in your browser. We do not use advertising or cross-site tracking cookies.
3. How we use it
- To reply to demo requests and follow up about Petrus connect.
- To provide, secure, maintain and improve the platform and the assistant, and to provide support.
- To process what users ask the assistant to do, such as recording an expense from a receipt photo or creating a task, always with a confirmation step before saving.
- To bill subscriptions and to comply with legal obligations.
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We do not use the content your company stores in the platform to advertise to anyone.
4. Your company's data
For the content a company stores in Petrus connect, that company decides what is collected and who can see it, and we process it on its behalf and under its instructions. Access inside the platform is controlled by user, role, company, project and job. If you are an employee or client of one of our customers, please contact that company first about your information. We will help them respond.
5. Service providers
We rely on trusted providers that process information only to deliver the service:
- InsForge: database, file storage, server functions and website hosting (with its infrastructure partners), in the United States.
- Cloudflare: domain and DNS services.
- Meta Platforms (WhatsApp Business Platform): delivery of WhatsApp messages, under its own terms.
- AI model providers (OpenAI, Anthropic): process the text, audio and images sent to the assistant to generate a response. We send only what is needed for each request.
- Stripe: subscription payments, when applicable. We do not store full card numbers.
Because of these providers, your information may be stored and processed in the United States and other countries whose laws may differ from those where you live.
6. How long we keep it
Demo requests are kept while we are in contact with you and for up to 24 months afterwards, unless you ask us to delete them sooner. Platform content is kept while the customer's subscription is active and is deleted or returned when the customer asks or after the account is closed, subject to legal retention requirements. Technical identifiers of WhatsApp messages are kept for up to 90 days.
7. Security
Information travels encrypted, access is restricted by user, role and company, WhatsApp messages are verified with Meta's signature, and linking a WhatsApp number requires a single-use code generated inside the platform. No system is completely secure, but we work to protect your information and will notify affected customers and users of a breach when required by law.
8. Your rights
Depending on where you live, you may have the right to know what personal information we hold about you, to access and get a copy of it, to correct it, to delete it, and to withdraw your consent. A user can also unlink their WhatsApp number at any time from the platform or by sending DESVINCULAR to the assistant. To make a request, email cristian.martinez@ivens-studio.com. We may need to verify your identity, and we will not treat you differently for exercising your rights.
- California residents: you have the rights described above under the California Consumer Privacy Act, as amended. You may use an authorized agent. We respond within 45 days.
- Canadian residents: under PIPEDA and applicable provincial laws, you may access and correct your information and withdraw consent. We respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
9. Children
Petrus connect is a business service and is not directed to children under 16. We do not knowingly collect their personal information.
10. Changes
We may update this policy. The current version, with its effective date, is always published at this address. If changes are significant, we will let our customers know.